
A law[1] he emerging post-World War II consumer law in Brazil protects consumers through comprehensive legislation such as the Consumer Defence Code (CDC). The law guarantees rights such as product safety, clear information and protection against unfair practices. Consumers are safeguarded by strict supplier liability for defective products and services, with provisions for exchanges, repairs or refunds. The legal framework allows for individual and collective action through consumer defence agencies such as PROCON and the Public Prosecutor's Office. Key protections include access to judicial bodies, freedom of choice and a presumption of defect if products do not meet reasonable expectations. Sanctions range from administrative fines to criminal penalties, with the burden of proof often favouring consumers. This system[2] aims to balance the power between consumers and markets, guaranteeing fair commercial interactions and consumer welfare.
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O Consumer law is the branch of law which deals with legal relationships between suppliers of goods and services and their consumers.
In other words, consumer law is the sum of legal rules and principles that involve all consumer relations, i.e. relations between the consumer and the supplier of products and/or services.
Its aim is to ensure that consumers have access to information about the origin and quality of products and services; to protect against fraud in the consumer market; to guarantee transparency and safety for users of goods and services and to harmonise consumer relations through judicial intervention.
Consumer law ensures that consumers can turn to the courts to prevent and remedy property damage resulting from a failure to supply goods and services to the end consumer.